Support
We're here to help you get the most out of Shortcast AI
Contact Us
In-App Support (Recommended)
The fastest way to get help is through the support form in the Shortcast AI app:
- Open the Shortcast AI app
- Go to Settings → Support
- Submit your question or issue
This automatically includes your device information and app version, helping us assist you faster.
Email Support
You can also email us directly at:
support@shortcast.me
We typically respond within 24-48 hours during business days.
Frequently Asked Questions
What is Shortcast AI?
Shortcast AI creates AI-powered summaries of your favorite podcasts using real voices, helping you stay up-to-date in a fraction of the time.
How does the AI summarization work?
Our AI analyzes the full podcast episode and creates a concise summary that captures the key points, insights, and takeaways in about 10 minutes or less.
Summaries are inspired by the original episodes and are not reproductions or substitutes.
What podcasts are supported?
We support a wide variety of popular podcasts across different categories including business, technology, health, education, and entertainment.
What languages are supported?
Primary Support: English podcasts work best with our AI summarization.
Common Languages: We also support most common languages including Spanish, French, German, Italian, Portuguese, Dutch, and others.
Limited Support: Some other languages may not be fully supported or may have reduced quality in AI processing.
If you notice problems with language processing or want to request support for a specific language, please send us feedback at support@shortcast.me.
How do I request a new podcast?
You can add new podcasts directly inside the app with a Premium subscription. Simply paste the podcast RSS feed URL and we'll start processing episodes for you.
What are the pricing plans?
Free: Listen to featured podcasts
Premium: Add your own podcasts (up to 5 - may change in the future). Choose the billing option that works for you:
- Monthly: $9.99 per month
- Yearly: $99.99 per year
How do I report a bug or technical issue?
You can send a message through Settings → Support in the app, or email us at support@shortcast.me with details about the issue, including:
- Your device model and iOS version
- Steps to reproduce the issue
- Screenshots if applicable
Privacy & Terms
For information about how we handle your data and our terms of service:
App Store
Download Shortcast AI from the App Store: