Shortcast
AI Podcast Player

Short podcasts with real voices

AI and I

Meet the Slowest Startup Incubator in the World—Pumping Out Billion-dollar Companies

--% time saved
PodcastAI and I
Publisher/creatorDan Shipper
Published
Shortcast updated

About this episode

Silicon Valley loves billion-dollar moonshots and AI darlings. Sam Gerstenzang and Dan Friedman are doing something different—they're starting medical spas and funeral homes. On this episode of AI & I, Dan Shipper sat down with Gerstenzang and Friedman, partners at Boulton and Watt, which they call the "world's slowest startup incubator." Their model: Come up with an idea, achieve five or 10 million dollars in revenue themselves, then hand it off to a CEO who can take it to the next stage. They've used this playbook to build Moxie, a Series C company that helps nurses open their own medical spas, now with 600-plus customers and a 200-person team globally. Their second company, Meadow Memorials, is a contemporary funeral home with no physical real estate. It has become the largest provider of funeral services in California. Both businesses launched right around the arrival of ChatGPT—and neither was built with AI in mind. So how are they thinking about AI inside companies where the core work isn't going to change? In this conversation, Gerstenzang and Friedman share how they built an AI agent called Matthew Bolton to power their customer discovery process, why synthetic customer calls completely failed for them, and why they believe you shouldn't give anyone credit for using AI. If you found this episode interesting, please like, subscribe, comment, and share! Want even more? Sign up for Every to unlock our ultimate guide to prompting ChatGPT here: https://every.ck.page/ultimate-guide-to-prompting-chatgpt. It's usually only for paying subscribers, but you can get it here for free. To hear more from Dan Shipper: Subscribe to Every: https://every.to/subscribe Follow him on X: https://twitter.com/danshipper Intent is what comes after your IDE. Try it yourself: augmentcode.com/intent Head to granola.ai/every to get 3 months free. Ready to build a site that looks hand-coded—without hiring a developer? Launch your site for free at www.Framer.com, and use code DAN to get your first month of Pro on the house. Timestamps 00:00:00 — Introduction and how Sam and Dan's paths first crossed 00:01:40 — What it means to be “the world's slowest incubator” 00:04:50 — Why Bolton and Watt runs companies to several million in revenue before handing off to a CEO 00:07:30 — How specialization across the founding journey creates advantages 00:10:40 — Building AI-durable businesses versus AI-native ones 00:16:10 — How an AI agent transformed their customer discovery process 00:19:30 — Where synthetic customer calls completely fail 00:29:30 — Deploying AI inside established companies 00:32:30 — Why newer projects see huge gains from AI while mature companies see 10 percent 00:37:00 — A preview of what's next for Bolton and Watt

Loading episode data...

Episode summary

Sam and Dan, welcome—so glad you’re here. I’ve admired how you run Boltin and Watt down the street in Brooklyn, and I love that you call it the slowest incubator in the world because you actually do it well.

We were pumping each other up this morning like, should we even do this? For context, we see two kinds of companies worth building now: AI‑native that push the frontier, and AI‑durable that use AI without changing their core machine.

I’ve known you both since the old New York tech days, and you even helped reconnect me with my future cofounder at a party years back—our paths keep crossing in funny ways.

Give us the model—why slow, and how does it work?

We start a company every couple of years in a niche that blends software, services, and a real‑world component, grow it to roughly five to ten million in revenue, then recruit a CEO better than us for the next ten times while we stay on as true partners. Examples: Moxie, which helps nurses launch and run compliant med spas, and a contemporary funeral service that’s online-first with events hosted at existing venues—now leading the California market and expanding.

Where’s Moxie now?

Series C, tens of millions in revenue, 600 plus customers, about 200 people—and it launched right before ChatGPT, so it wasn’t conceived as an AI play.

Why do the glass‑eating zero‑to‑one yourself and then hand it off?

That’s where the fun and the value are—figuring out signal with scarce data, pushing the boulder until it moves, and building the early systems; it worked twice, so we’re sticking with it.

I like avoiding the years four through ten existential grind by focusing on the early physics of a business, or by the time that stage arrives, spreading that responsibility across multiple companies.

How do you divide the work?

We tag‑team CEO roles—one runs the current company while the other starts the next—stay fully in each other’s context, and push each other while leaving room for our own styles.

We’ve also added partners, including one focused on idea generation and validation so we roll off one business into a warm start on the next.

Our speed is gated by two things: one great idea per year, and top‑tier talent from early hires to CEOs.

How does your model evolve with AI?

We like niches that are operationally hard and less crowded, and we treat AI as an accelerant; med spas and funerals don’t flip because of AI, but AI can speed execution around the edges.

Dan, where’s your head on AI now?

We favor AI‑durable right now—no robotic injectors for a long while—so we aim to be excellent users of AI for marketing, communication, and operations while avoiding the overly crowded AI‑native battles.

Let the geniuses fight in AI‑native; we prefer places with fewer knife fights.

What real efficiency wins have you seen, and what hasn’t worked?

Company discovery has been transformed: AI crushes the initial desk research and our Notion agent—Matthew Bolton—preps interviews, tracks hypotheses, and updates evidence from call transcripts; synthetic ‘AI customer’ calls were uselessly sycophantic, so we still need real conversations.

In one P and C insurance deep dive, the agent reread our POV, hypotheses, and the latest ten calls, then surfaced quotes and graded each belief so we could stay fact‑based while keeping the necessary founder mania in check.

We also use it to sharpen counter‑arguments, which keeps us honest the same way we do for each other.

AI gives us facts and speed, but the sparks come from our earned pattern‑recognition—like what really makes a business‑in‑a‑box work from building Moxie and talking to dozens of teams.

Out‑of‑the‑box business‑in‑a‑box ideas from AI rarely meet our criteria until we guide it with those learned properties.

How are you bolting AI into existing businesses?

We don’t reward ‘using AI’; we reward the best outcome given AI exists, so we seed great internal examples and raise the floor—fast greenfield wins like AI‑drafted landing pages and throwaway coverage tools, while core engineering still requires deployment and maintenance discipline.

Our talent team even uses SAMGBT, trained on my writing, to do first‑pass candidate outreach in my voice, which quietly boosted response rates.

Have the newest models changed things dramatically yet?

They’re better, but not a night‑and‑day shift for mature systems; the biggest speedups still show up in fresh, self‑contained work.

We treat chat search as another channel, not a revolution—people aren’t arranging funerals in a chat box, and even where AI drives traffic, it slots in like any other acquisition path.

Can you preview the next company?

Not yet—we just picked the direction days ago and need to build before we talk.

We’re hunting intersections where AI meets a secular shift, rather than AI as the only story.

I usually ship ideas as blog posts first and only turn them into businesses if they show legs—come back when you launch so we can dig into how AI fits; next time, let’s do it in person in Brooklyn.

I love your playful experiments; our first question is always who pays, so we’re weird in different but complementary ways.

This whole chat felt very Boltin and Watt, in the best way.

Smash like and subscribe to AI and I—this show is a treasure chest of wild insights and laughs, with Dan steering the ship into the future. Buckle up, because I’m head‑over‑heels for this ride.

Download on the App Store
QR Code - Scan to download

Ready to save time?

Download Shortcast and get started today

Download on the App Store
QR Code - Scan to download