About this episode
Want to scale your business faster? Join our 2-day, interactive workshop: https://www.acquisition.com/workshop-yt-d?el=yt-alex-485w&htrafficsource=youtube Most business owners aren’t “bad at business.” They’re just selling to broke people and then act surprised when the close rate is trash, churn is high, and customers complain nonstop. In this episode of The Game, Alex breaks down the uncomfortable truth: if you want to make money, you have to go where the money is. A small percentage of buyers control a massive percentage of the wealth, which means if you price and position your business for “everyone,” you end up building a business for the people who can’t pay. The goal is simple. Pick a better customer, build a bigger offer, and charge in a way that makes you more money with fewer sales. YouTube Timestamps 00:00 Why businesses struggle to make money 04:32 Applying the Pareto principle in profits 07:21 Top-down business and pricing strategy 16:10 Sell to the rich - they pay better, complain less 28:47 Picking price points: value over cost 32:50 How close rates reveal underpriced commodities 38:41 Stop selling commodities and raise prices systematically More Value: Discover The Easiest Business I Can Help You Start (Free Trial): https://www.skool.com/hormozi Join The In-Person Scaling Workshop In Las Vegas: https://www.acquisition.com/o-vegas Download your free $100M scaling roadmap here: https://www.acquisition.com/roadmap?el=yt-alex-486r&htrafficsource=youtube Get the $100M Book Bundle: https://shop.acquisition.com/pages/100m-book-bundle Take the $100M Lead Generation Course: https://www.acquisition.com/training/leads?hsLang=en Learn How to Make Offers People Cannot Refuse: https://www.acquisition.com/training/offers?hsLang=en Follow Alex Hormozi’s Socials: LinkedIn | Instagram | Facebook | YouTube | Twitter | Acquisition
Episode summary
You’re not earning what you want because you don’t know how to reach the people who can actually pay, and I’m going to show you the mindset, math, and moves that changed that for me—yes, the same lens that helped me build Acquisition.com to hundreds of millions a year and pull off a record-shattering book launch.
Wealth isn’t spread evenly; the top 10 percent hold most of it and the top 1 percent alone outruns the bottom 90, so stop fighting over the scraps and go where the money sits.
Power laws govern business: a tiny slice of customers drives a massive share of profit, but only if your model lets them spend more with you.
Build from the top down like Tesla did—anchor with a premium, prove it, then scale down—because the brand and the operations both get easier in that order.
Mass-market plays demand huge capital and flawless automation; most service businesses should start upmarket or they’ll just squeeze pennies at the bottom.
Price in tiers that jump five to ten times at each step and expect only a slice to say yes; those few can double revenue and explode profit once your base covers overhead.
Don’t make micro-steps like 99, 129, 139—it’s the same buyer; design four clear rungs, serve who you can today, and add tiers over time.
My own ladder runs from a low-cost education product up through five-figure and six-figure advisory, built one tier at a time, with the biggest margins at the top.
Starting high helps because affluent clients are less demanding relative to net worth, and serving one at a hundred thousand dollars beats herding a thousand at a hundred.
You can help the masses later with cash and automation; until then, go upmarket because most small firms don’t have the tech or funding to win at volume pricing.
Stop selling from your own wallet; one in ten Americans has a seven-figure net worth, and underpricing can actually kill trust—I’ve raised prices and watched close rates rise.
Make the upsell truly worth five to ten times, brace for more nos, and remember the goal is more dollars, not more yeses; the premium tier also anchors everything else.
Think absolute profit: one sale at ten thousand with two thousand cost can equal hundreds of tiny sales with almost no margin left.
Rich get richer through compounding and beliefs that steer them to higher-leverage paths; my own belief cracked the day I quoted a number I hoped would get a no and heard yes—again and again—before lunch.
For consumers, higher-ticket services live in the low thousands; for businesses, a few hundred a month is cheap and a few thousand is mid-tier, so if you’re stuck, add a zero and build delivery to match.
Use close-rate math to find price headroom: if you’re above sixty percent, you likely have two to four times on the table; around thirty to forty percent is about right if you’re qualifying well.
Optimize for buyers, not cheap leads—my book launch paid more per lead for purchase-optimized traffic and it returned many times more dollars than the bargain leads.
Don’t be a commodity; charge more by making outcomes faster, easier, and safer, and pre-do the work that affluent buyers happily pay to skip.
Find the micro-audience that spends the most, study what they value, and let your pricing and message make it obvious who you serve; affluent buyers often shop high to low and read price as a signal.
If confidence is low, start free until you’re sure, then go full price; if you must stair-step, bump by twenty percent until one in three buys, then keep nudging up as demand outpaces supply so your margins fund better delivery.
Go where the money is, price like you believe in the result, qualify hard, and stack your tiers so a few great clients carry the lot; I’ll see you in the next one.