About this episode
Jonathan Swanson is an entrepreneur and co-founder of Thumbtack. What if instead of using extra money to buy things, you used it to buy time? Delegation has never been easier, and with AI, you can 10× your productivity without working more. So what does smart delegation actually look like, and which tools make it possible? Expect to learn why buying hours is more important than buying things, why delegating your tasks is so important and the Cardinal sins of delegation, what Jonathan's top themes of being good at delegation are, what it would take to build your best life using assistants and much more… Timestamps: (0:00) Why is Time So Important? (8:12) How to Make More of Your Time (16:15) The Biggest Mistakes of Delegation (22:08) How to Build Your AI Assistant’s Algorithm (28:40) Ambition vs Leverage: What Drives Success? (36:39) How to Start Delegating to Your Assistant (42:48) Are There Any Downsides to Delegation? (47:03) The Assistants Who Shaped History (52:54) The Neuroscience Behind Delegation (56:41) The Best Ways to Reduce Phone Use (01:04:19) How to Overcome the Fear of Delegation (01:11:18) Where to Find Jonathan Sponsors: See discounts for all the products I use and recommend: https://chriswillx.com/deals Get the brand new Whoop 5.0 and your first month for free at https://join.whoop.com/modernwisdom Get 15% off your first order of Intake’s magnetic nasal strips at https://intakebreathing.com/modernwisdom Get a Free Sample Pack of LMNT’s most popular flavours with your first purchase at https://drinklmnt.com/modernwisdom Get 15% off any Saily data plan at https://saily.com/modernwisdom Extra Stuff: Get my free reading list of 100 books to read before you die: https://chriswillx.com/books Try my productivity energy drink Neutonic: https://neutonic.com/modernwisdom Episodes You Might Enjoy: #577 - David Goggins - This Is How To Master Your Life: lnkfi.re/SN-Goggins #712 - Dr Jordan Peterson - How To Destroy Your Negative Beliefs: lnkfi.re/SN-Peterson #700 - Dr Andrew Huberman - The Secret Tools To Hack Your Brain: lnkfi.re/SN-Huberman - Get In Touch: Instagram: https://www.instagram.com/chriswillx Twitter: https://www.twitter.com/chriswillx YouTube: https://www.youtube.com/modernwisdompodcast Email: https://chriswillx.com/contact - Learn more about your ad choices. Visit megaphone.fm/adchoices
Episode summary
How did this obsession with time and handing things off begin for you?
My first job was in the White House, sitting beside the president’s assistants and watching a gold‑standard partnership built on trust, context, and care. That set my bar for what an assistant relationship could be, and it pushed me to hire help and eventually build a team.
That bond sounds deep. Where have you landed now with your own setup?
I work with a chief of staff and several specialists across work, finances, and family. It took years, but the real unlock was feeling time‑rich instead of time‑starved, and anyone can start with one helper and build from there.
How do you think about time as a resource?
Time is the only scarce asset that truly matters. The real goal is control over your hours so you can spend them on what you value.
People can hear this and think it’s a luxury play, but even a cleaner every couple of weeks bought me back hours. It felt like a straight line from tiny trades to bigger leverage.
Leverage can start at zero cost through friend swaps or simple tools. Use AI for coaching and structure, and as means allow, move from freelancers to a trained assistant and, later, in‑person help.
Give me the entry‑level playbook that works with little or no budget.
Pool with friends for childcare or rotating dinner parties so everyone wins back time. Then add AI as a daily coach and checker, hire hourly help when you can, and step up to a managed assistant and eventually local, in‑person support; tele‑operated robots may even bridge that gap soon.
Do you rate buying time over buying things?
Yes, because hours fuel connection, health, and growth far more than stuff. The happiest people I know purchase time.
There’s stigma around having staff, like the chef example that sounds out of touch.
Language matters, but the reframe is you’re supporting someone’s craft and livelihood. Time also underpins health, because margin enables sleep and exercise to actually happen.
Where are beginners bleeding time?
Start by offloading low‑energy chores like inbox, scheduling, bills, and renewals. Assistants act like a memory and planning aid, and endless to‑dos gum up the mind like inflammation does the body.
What are the classic delegation mistakes?
Pride in doing it yourself, guilt about handing off, not granting access or giving honest feedback, and dabbling instead of committing. The best partnerships compound over years until your assistant feels like a second brain.
How do you compare virtual help with in‑person support?
Start virtual for value and range, then add in‑person for arms‑and‑legs tasks when budgets allow. We may soon see virtual assistants driving robots in your home.
Where does AI fit in for you?
We lead with humans for judgment and care, with machines automating repeatable work behind the scenes. Think assisted driving that gets smarter over time, with AI boosting the assistant rather than replacing the relationship.
Delegation can be frustrating when the first pass misses. How should people handle that and their need for efficiency?
Expect iterations and give fast, specific feedback while exporting your playbook and context. Accept some inefficiency to grow total output, and judge by the life outcomes you actually want.
How do leverage and ambition interact, and where does willpower fit?
As you offload the urgent, your mind opens to bigger goals, and finite willpower shifts to higher‑value work. Start with a pain list, treat delegation as a lifestyle, and be patient with the ramp.
Walk me through the levels of delegation, and where AI still falls short.
You evolve from handing off tasks, to processes, to goals, and eventually to anticipatory help that feels telepathic. AI will soon watch workflows and propose handoffs for humans to approve and execute.
What goes wrong if people outsource the wrong things, or too much, and what about losing resilience?
Never hand off your relationships or presence with loved ones, and treat assistants with real respect or we will not work with you. Let non‑core skills fade if you want, but keep your craft sharp.
Is this a modern hack or an old idea?
History’s greats had helpers, from Cicero and Churchill to Darwin, Edison, and the Wrights, and even Catherine the Great delegated her dating funnel. If giants needed a team, the rest of us benefit even more.
Does neuroscience back this up?
The brain already routes novel tasks and routines to different systems, so external delegation mirrors how we are wired to conserve energy and information.
What experiments changed your habits?
A season with no calendar restored freedom, and a year of voice‑first delegation sped up handoffs and made feedback effortless.
How did you cut phone time, and any desktop guardrails you like?
I carry a stripped‑down freedom phone with only essentials and a code I do not control, which kills idle checks. A friend even went laptop‑only for a while, but a cleaner main phone and desktop‑only chats work for most, plus any blocker that keeps you honest.
What objections remain, and where should people learn to train assistants or even outsource the outsourcing?
Plan for some misses, build trust gradually, and anchor to a clear why. Public training is thin, so we built playbooks and client coaching at Athena; you can also delegate slices of hiring while you keep key calls, and even turn health into a project by centralizing records and using AI to surface next steps.
Jonathan Swanson, you’re building something people I know rely on. One friend even named his daughter Athena.
That’s amazing. I did too. Thanks for having me.
Let’s go. Appreciate you. Thanks for coming on.